We operate under the sales of goods act 1979- any item must be as described;  satisfactorily quality or fit for purpose. If our goods fail to meet this criteria then you have the right to claim under the sales of goods act.

2.     Any deal/ promotion that we have been promoting on the day of purchase cannot be used in future purchases. I.e. Two posters for £20 cannot be used on separate purchases on separate days.

3.     We hold the right to use any of the products purchased from us as picture format in our promotional websites and posters. This is not dependant on whether your item is personalised or not.

4.     We do not offer refunds or exchanges on any items unless claimed under the sales of goods act.

5.     All financial transactions should take place on receipt of goods only.

6.     No financial payments may be made after ownership of the item.

 The posters

1.     Our products are not sold with a frame; once your order has been finalised you will be charged the full price of our product and will not be able to cancel the order.

2.     We will send you a final copy of your personalised poster before being printed. This is to check for any spelling mistakes or changes you wish to make. Once your order has been finalised The Pastel House cannot be held liable for any of these issues with your poster.

3.     Any changes made to your order, before the order has been finalised, but are not met The Pastel House are liable. However you have to have clear approval from the pastel house that the changes have been recognised.  We guarantee we will pay the extra or refundable amount.

Handmade products: door signs, snowmen and hearts

1.   The Pastel House produces hand made products and so cannot guarantee all products are of the same appearance however we will try to maintain the products quality throughout production and sale.

2.     The handmade products are not classed as faulty if natural wear and tear is an issue.